How to check if you have previously registered for multi-factor authentication – Gen3 Marketing Support Portal

Information

If you have been recently informed that the IT Department is going to activate multi-factor authentication on your account then depending on when you joined the company you may have already configured it. You can use the steps below to check.

Instructions

Sign-in to your gen3marketing.com Work or School account here: https://login.microsoftonline.com, then go to the My Account Portal: https://myaccount.microsoft.com/
Now, either click Security info on the left-hand menu, or click Update Info under the Security info tile.
Next, depending upon the method you have used to sign-in to your gen3marketing.com account, you may see a screen asking you to Approve a sign-in request. You should receive a notification on your mobile device asking you to Approve sign-in? Tap this notification and follow the instructions on-screen and on your mobile device to authenticate.

If you are unable to use the Microsoft Authenticator app to approve the sign-in request, click I can't use my Microsoft Authenticator app right now. This will present you with other options to Verify your identity, such as receiving a text message.

If you are still unable to verify, please contact the IT Help Desk using the contact details below, where we will be able to reset your authentication methods.
If you have successfully verified, you will then see the Security info screen. This will show you the sign-in methods that have been setup for your account. Assuming these are still correct, then you will be able to sign-in when MFA is enforced on your account successfully.

On this screen, you will also be able to add more sign-in methods, simply click the Add sign-in method button highlighted below, then follow the instructions to add another sign-in method. (A step-by-step guide to setting up Microsoft Authenticator can be found here: https://gen3marketing.zendesk.com/hc/en-us/articles/15440590431763-Setup-Guide-Enabling-multi-factor-authentication-on-your-gen3marketing-com-account)